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MBA – PM0013 : Describe the following conflict resolution styles a. Avoidant Approach b. Accommodating Approach c. Consensus Approach d. Collaborative Approach

Posted on: March 2, 2012

MBA – PM0013 :   Describe the following conflict resolution styles

a. Avoidant Approach

b. Accommodating Approach

c. Consensus Approach

d. Collaborative Approach

Answer :

a)Avoidant Approach

: Some people will do anything to avoid a direct confrontation. Theyagree even though they are opposed to the outcome. This style cannot be tolerated on theproject team. Each persons input and opinion must be sought. It is the responsibility of theproject manager to make sure that this happens. A simple device is to ask each team memberin turn what he or she thinks about the situation and what he or she suggests be done about it.Often this approach will diffuse any direct confrontation between two individuals on the team.


b) Accommodating Approach:

Here, one party is ready for keeping the psychological dooropen to the other party. When the issue is more important to oneself than to the other person,this strategy works better under such situations. Forgetting or Forgiving on one issue may bekey to moving the conflict to a new level where issues may be discussed better. It can be auseful, but a temporary fix among the parties.


c) Consensus Approach:

Consensus building is a process that a team can follow to reach agreement on which alternativeto proceed with for the item (action, decision, and so forth) under consideration. Theagreement is not reached by a majority vote, or any vote for that matter. Rather, theagreement is reached through discussion, whereby each participant reaches a point when he orshe has no serious disagreement with the decision that is about to be taken. The decision willhave been revised several times for the participants to reach that point.

(d) Collaborative approach:

In this approach, the team looks for win-win opportunities. The approach seeks out a commonground as the basis for moving ahead to a solution. This approach encourages each teammember to put his or her opinions on the table and not avoid the conflict that may result. Atthe same time, team members do not seek to create conflict unnecessarily. The approach isConstructive, not destructive.


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