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MB0049 : Write a short note on the following: a. Professional Responsibility b. Business Orientation c. Personnel Productivity d. Conflict Management

Posted on: October 10, 2011

MB0049 : Write a short note on the following:
a. Professional Responsibility

b. Business Orientation

c. Personnel Productivity

d. Conflict Management

 Answer: –a. Professional Responsibility

With increasing competition, organizations have to finds new ways of customer retention and adopt innovative measures to increase their customer base. However, one common requirement is ‘productivity improvement’.

Professional responsibility is very much expected by customers. They want to ensure that the project managers and executives take the baseline responsibility and follow all the codes of conduct. Managerial and executive productivity are measured with respect to zero defects and overall team performance. Installing Development Methodologies and Quality Systems is the responsibility of managers.

Another area of Professional Responsibility for managers is reduction in process cycle time. This is defined as the total time taken to complete an entire single process. It is also termed as turnaround time. A few examples of high cycle time activities are:

a) Procurement Time: This is for outsourced software and hardware. There are multiple factors which go into a procurement process. Activities like identification of the requirements, their details, verification and authorization, inputs from the company, the start of the activities by the vendors are all parts of this process. Due to extreme dependencies on various parties, procurement cycle has a high turnaround time

b) Processing Time: This refers to the time lag which goes into and between each of the processes mentioned above.

c) Order Confirmation Time: This refers to the time taken by the company as well as the vendors to take a final call on a particular discussion.

b. Business Orientation

Business Orientations is a term used by Jaroslav Tyc in his book “Business Orientations” published at http://www.LuLu.com.

Business Orientation is the basic offer addressed by a business to its customers.

The author affirms that there can only be four basic forms of such an offer:

1) The Expert (who provides individual solution for his clients)

2) The Product (product maker’s invention sold on the general market)

3) The Self-Service (an access to the self-satisfaction of customer’s needs)

4) The Commodity (the basic resources)

The main point is that any “other” Business Orientation is just a mix of these 4 basic forms. Likewise all the mathematical calculations are based on only four basic mathematical operations.

The author compares the 4 Business Orientations from many various standpoints and shows how the 4 Business Orientations are revealed in economic history, business competition, development of economy sectors and management decisions.

He also shows how the quartet of Business Orientations corresponds to other basic category quartets like 4 mathematical operations, 4 types of markets, 4 forms of business environment protection etc.

c. Personnel Productivity

Personnel productivity is an important parameter which determines project performance. Personnel productivity can be at various levels right from top management to a project team member.

Productivity at the junior level can be assumed and controlled only if all other supporting elements of business are well balanced. Higher productivity cannot be expected if they are not motivated enough. The ways in which you can boost their productivity is given below. They can be motivated through:

a) Sufficient content of development activities. The work should be interesting and challenging enough. It should bring a sense of satisfaction and achievement.

b) Favorable working condition. Productivity decreases if the environment is not supportive. The environmental conditions should make one feel comfortable to stay at the workplace

c) Proper delegation of activities. It is important to have a clear line of authority and balanced delegation of work.

d) Timely reward and recognition. Acknowledging a good task or work always boost morale of the resource.

e) Adequate availability of resources. If adequate resources are not present, it would lead to frustration and finally loss of focus and commitment.

f) Properly planned system of quality control and process control. If the process is not supportive and flexible, even the best efforts will not be enough to get tolerable quality.

g) Adequate maintenance support for hardware and software. These ensure that no work gets held up on this account – efficiencies bring in productivity and time lag decreases it.

As far as productivity as well as quality is concerned, especially where projects are concerned, it is good to follow Deming’s philosophy, which states – create conditions for performance, do not use rhetoric, pay him well and give the pride of working.

d. Conflict Management

Conflict management involves implementing strategies to limit the negative aspects of conflict and to increase the positive aspects of conflict at a level equal to or higher than where the conflict is taking place.

It is possible to manage conflicts in one of the following ways –

a. Avoid the issue

b. Approach the problem in such a way as to obtain the solution quickly

c. Discuss and share the problem

d. Resolve any misunderstanding by means of a discussion among project members

e. Work on a common solution technique that will lead to a win – win situation

f. Emphasize on collaboration


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