Learning Curve…

MB0049 : Define the Basic categories of performance management.

Posted on: October 10, 2011

MB0049 : Define the Basic categories of performance management.
Answer: – Performance Management categories

 The professional manager not only ensures that his performance is at peak all times, but motivates his entire team to perform the same. This comes by appreciation and encouragement. In case of shortfalls, he arranges training for them so that their performance improves. Thus the team members know that they are expected to perform, that they get help to do so and their effort is recognized and rewarded too. This is the simple path of performance management.

Managers can follow a seven step performance management model are:-

1. Set Objectives/Performance Standards

2. Communicate these to the employees

3. Review/monitor

4. Check actual performance Vs. Standards set

5. Identify gaps

6. Jointly decide on corrective action, if needed

7. Reset objectives for next period

h) Identification with the organization

i) Empowering employees

j) Coping with changes

Basic categories of performance measurements include measures of efforts, measures of accomplishments and measures that relate efforts to accomplishments

 

Basic categories of performance management are

a) Measures of efforts: Efforts are the amount of financial and non-financial resources (in terms of money, material) that are put into a program or process.

b) Measures of accomplishments: Accomplishments measures report what was provided and achieved with the resources used. There are two types of measures of accomplishments – outputs and outcomes. Outputs measure the quantity of services provided; outcomes measure the results of providing those outputs.

c) Measures that relate efforts to accomplishments: These are efficiency measures that relate efforts to outputs of products or services. They also measure the resources used or cost (for example, in rupees, employee-hours, or equipment used) per unit of output.

They provide information about the production of an output at a given level of resource used and demonstrate an entity’s relative efficiency when compared with previous results, internally established goals and objectives.

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